Refund Policy

Last updated: October 2026

We stand behind every pack of seafood we sell. Because seafood is perishable, our refund rules work a little differently from other stores.

Check your order right away

Please inspect your order as soon as you pick it up or it arrives. If anything is damaged, defective, or not what you ordered, contact us right away so we can review it and make it right.

Items we cannot take back

• Fresh and frozen seafood, since it is perishable food
• Special orders and custom orders
• Sale items
• Gift cards

How to request a refund

Email support@seasidefreshlobsterandseafood.com or call (506) 718-5441. Tell us your name, what you ordered, and what went wrong. A photo helps.

Please contact us before sending anything back. Items returned without asking us first will not be accepted.

Refund timing

We will tell you once we review your request and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

If more than 15 business days pass after approval, contact us at support@seasidefreshlobsterandseafood.com.

Exchanges

To swap an item, contact us first. Once we accept the return, place a new order for the item you want.